Frequently Asked Questions

How can I place an order?

You can browse our products, select your desired fabric, add it to your shopping cart, and proceed to checkout. Enter your delivery details and select your preferred payment method to complete your order.

Do you offer Cash on Delivery?

Yes, but Cash on Delivery may be available for eligible locations and orders. Available payment options will be displayed during checkout.

How long does delivery take?

Delivery time depends on your location and order processing. Most orders are delivered within the estimated timeframe shown during checkout or communicated by our team.

How can I track my order?

Once your order is dispatched, we may provide tracking information through SMS, WhatsApp, email, or another available communication method.

Can I cancel my order?

Yes, you can request cancellation before your order is dispatched. Please contact our customer support team as soon as possible.

Can I return or exchange fabric?

Returns and exchanges depend on the condition of the product and our return policy. Please contact us before sending any product back so our team can guide you through the process.

What if I receive a damaged product?

Please contact us as soon as possible after receiving your order. Share clear photographs or videos of the damaged product and packaging so our team can review the issue and assist you.

What if I receive the wrong product?

If you receive an incorrect product, contact our customer support team immediately. We will review your order and help resolve the issue.

Are the colors exactly the same as shown on the website?

We try to display product colors as accurately as possible. However, colors can appear slightly different because of lighting, photography, and individual screen settings.

Can I order fabric in a specific quantity?

Product quantity and cutting options depend on the particular fabric. Available quantity options will be shown on the product page or can be confirmed with our customer support team.

Are all products available all the time?

Product availability can change quickly. If a product is out of stock, you may contact us to ask about restocking or alternative options.

How can I contact customer support?

You can contact us through the contact details provided on our website. Our customer support team will be happy to assist you with orders, products, delivery, returns, and other questions.

Is my personal information safe?

We take reasonable steps to protect your personal information and use it only for legitimate business purposes such as processing orders, delivery, customer support, and improving our services.

Do you offer fabric warranty?

Where applicable, products covered by a fabric warranty will be subject to the specific warranty terms provided with the product. Please contact our team if you have a question about warranty coverage.

What happens if an item becomes unavailable after I place an order?

In rare cases, an item may become unavailable due to stock or inventory issues. If this happens, we will contact you to discuss available alternatives, modify the order, or arrange an appropriate solution.

Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to change your delivery address. Address changes may not be possible once the order has been dispatched.

Do you offer wholesale or bulk orders?

Yes, bulk or wholesale orders may be available depending on the product and quantity required. Please contact our team for pricing and availability.

Customer Support

If you cannot find the answer to your question above, please contact our customer support team. We are always happy to help you with your order, product information, delivery, returns, exchanges, and other concerns.

Thank you for choosing us for your fabric needs.